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2.5 Maintenance of Records
Client will maintain such records of all loans submitted to PHH for purchase for time frame required to comply with applicable federal and state laws. In addition, Client shall maintain each file for at least three years from the date the loan is...

Resources > FAQ > Chapter-2-Seller-Approval-Process-and-Eligibility > 2-4-Maintenance-of-Records

2.6 Quality Control

It is necessary that the Client maintain an internal quality control program that meets PHH guidelines as well as standard industry requirements.

The Client's quality control program must be documented and supported by a written...

Resources > FAQ > Chapter-2-Seller-Approval-Process-and-Eligibility > 2-5-Quality-Control

2.8 PHH Correspondent Portal
Prior to using the PHH Correspondent portal, please access the Encompass TPO Connect User Guide. The user guide will provide the Client with all instructions necessary to log into the website and start originating and processing Client loans. Once...

Resources > FAQ > Chapter-2-Seller-Approval-Process-and-Eligibility > 2-7-PHH-Correspondent-Portal

2.10 Re Certification and Continuance
All Clients are subject to annual re-certification approval.
In order to remain as an approved Client with PHH, the Client must provide all information, as requested, on an annual basis or at any time requested by PHH. The Client must...

Resources > FAQ > Chapter-2-Seller-Approval-Process-and-Eligibility > 2-9-Re-Certification-and-Continuance

2.7 Application Process
The Client must meet all eligibility requirements, adhere to all applicable federal, state and other licenses, authorizations, approvals and insurance in order to be in compliance with this Seller Guide and the Seller Agreement. The Client must also...

Resources > FAQ > Chapter-2-Seller-Approval-Process-and-Eligibility > 2-6-Application-Process > 2-6-Application-Process