Frequently Asked Questions

PHH Corporate Address
PHH Mortgage
2000 Midlantic Drive, Ste 410
Mt Laurel, NJ 08054
Toll free phone: (866) 946-0081

Servicing, Toll Free Number: (800) 449-8767

Management Contact Information

Communication Information

Holidays
PHH will observe the following holidays as days that are not permitted as funding, nor eligible to be included as a rescission day. PHH may be closed unless indicated otherwise below:

• New Year’s Day
• Martin Luther King Day 
• Presidents Day 
• Memorial Day 
• Independence Day/July 4th 
• Juneteenth— PHH is open for business this day; however, this is not an eligible funding or rescission day
• Labor Day
• Columbus Day— PHH is open for business this day; however, this is not an eligible funding or rescission day
• Veterans Day— PHH is open for business this day; however, this is not an eligible funding or  rescission day
• Thanksgiving Day
• Day after Thanksgiving— PHH is closed; however, this day is eligible to be calculated in a rescission period
• Christmas Day

PHH’s lock and extension policies can be located in Chapter 4 of the Seller Guide. The Seller Guide, along with other tools and resources, can be found in TPO Connect. To get log in credentials for TPO Connect, please contact a member of our sales team. 

Our top three common pre-purchase conditions are listed below:

1. Initial upload missing required documents. PHH requires the entire credit and closing file to review prior to purchase, however, the following documents must be included in the initial submission to move the loan into review:

• Initial and final application
• Loan Estimate
• Final Closing Disclosure
• Copy of original Note Unrecorded Mortgage/DOT
• Title Commitment
• Right of Rescission (if rescindable transaction)
•  

2. Missing or incomplete fraud report. PHH requires a copy of the Client’s clear fraud report which includes all participants to the loan transaction.

3. Incomplete Verbal Verification of Employment. The VVOE must include the employer’s phone number and the source used to obtain the phone number.

PHH offers Agency, Government and Non-Agency products. As well as several delivery methods.

PHH underwrites to standard agency guidelines. To find assistance with unique situations such as Resident Immigration status, New Construction Tax Estimation, etc., visit the Underwriting Reference Documents in TPO Connect. To get log in credentials for TPO Connect, please contact a member of our sales team. 

Any questions regarding a delivered loan can be escalated to your Correspondent Specialist. If you are unaware of the Correspondent Specialist assigned to your account, please see the Quick Reference Sheet.