PHH is pleased to announce that our Servicing department has launched a new email which is exclusively for our Correspondent Sellers to escalate servicing related concerns.
This mailbox is strictly for our Sellers only. Borrowers should continue to contact PHH Servicing at 1-800-449-8767 or via the email link noted on our website, www.mortgagequestions.com.
What is the email address Sellers should use?
PHH_CL_Servicing@PHHmortgage.com
What types of issues should I escalate to this mailbox?
Escalations include the following:
- Borrower has not received Welcome Letter or payment coupon
- Borrower’s payment is not reflected on latest statement
- Verification of taxes and/or homeowner’s insurance payments
- Payments not applied correctly
- Payment sent to PHH in error or payment sent to lender in error
Who should I contact if I have a question regarding the purchase wire?
You should continue to contact your Correspondent Specialist.
If you have any questions, please feel free to contact your Account Executive or PHH Correspondent Operations at 1-800-929-4744, option 2 or PHHCorrSupport@PHHMortgage.com.
Coming soon – PHH Mortgage is changing its name!
